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Jessica: how may I help you?
Me: I can�t log into my account!!!
Jessica: Oh my goodnes, I�m sorry to hear that. Can I have your username please?
Me: Sure, it�s wankmypole
Jessica: Ok great, for security can I verify the last 4 digits of the card on file?
Me: Sure, 4673
Jessica: Thanks for verifying that. Ok, it looks like you changed your password on November 12th. Do you remember doing that?
Me: Oh yea that�s right, thanks!
'p' level element